Joy Osaka-Lu on Human-Centric Strategy, Systems Innovation & Embracing Change in Business | Modern Investing Podcast

In this episode, we sit down with Joy Osaka-Lu, founder and strategic solutions partner at One Ripple, LLC, to explore how business transformation starts with people-not just processes. With over 30 years of experience across operations, data systems, and change management, Joy shares her approach to designing businesses that work better by honoring the human element behind every metric.

We explore:

• How Joy helped an investment firm reduce manual processing by 80%-by shifting the paradigm, not just the software
• Why legacy systems often fail not because they're outdated, but because they ignore human behavior
• The role of story, empathy, and systems thinking in unlocking innovation across finance and operations
• How Joy approaches investing with the same lens of freedom, resilience, and long-term alignment
• Why building adaptive businesses today requires unlearning old rules and embracing what's real, personal, and dynamic

"When you build systems around people-not just performance-you unlock something deeper: trust, flow, and lasting change."

Whether you're scaling a company, streamlining operations, or investing in your own evolution, this conversation with Joy will shift how you think about efficiency, risk, and transformation.

👥 About Joy Osaka-Lu:

Joy Osaka-Lu is the founder of One Ripple, LLC, a strategic consulting firm focused on building human-centered systems and solutions that drive sustainable business change. With three decades of experience, she's known for her ability to dissolve inefficiencies, champion authentic leadership, and bridge data, strategy, and empathy in one fluid motion.

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